Frequently Asked Questions

UK Standard delivery takes 2–4 working days after dispatch (free over £45). Full details are on our Delivery page.

Unused items can be returned within 30 days of delivery for a full refund. See our full Returns & Refunds Policy.

Yes — get in touch via our trade enquiries form and we'll follow up with pricing and minimum order details.

Many pieces — crystals especially — are natural or hand-finished, so gentle variation in colour and shape is normal and part of the character of the item.

Contact us as soon as possible with your order reference — we can usually amend or cancel an order before it's dispatched.

Yes, to most destinations, typically arriving within 7–12 working days. Cost is calculated at checkout based on your address.

Still have a question? Get in touch and we'll help directly.