If something isn't right, we want to know. You can return most items within 30 days of delivery for a full refund, provided they're unused and in their original packaging.
Once we've received and checked your return, we'll refund the original payment method within 5–7 working days. Original delivery costs are refunded only if the return is due to our error (wrong or faulty item). Return postage is at your own cost unless the item arrived faulty or damaged.
If an item arrives faulty or damaged, contact us within 48 hours with a photo and your order reference, and we'll cover return postage and send a replacement or full refund — whichever you'd prefer.